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REMOTE MAINTENANCE

REMOTE MAINTENANCE / REMOTE SERVICE

In the event of a breakdown, remote maintenance and service enables data exchange between a press and the Wickert Diagnostic Center from anywhere in the world.

This provides you with qualified assistance without wasting time. You not only save time and money, but also increase the availability of the production facility.

SECURE ACCESS VIA VPN TUNNEL

Secure access to the machine network takes place through an encrypted VPN tunnel (virtual private network). This ensures that only authorized persons have access. Moreover, the machine network is protected by an internal firewall in the REX.

A separate switch-on and switch-off function provides the option to physically disconnect the REX router from the network. This means it is up to the individual customer to decide whether and when a VPN connection should be established externally.

The REX module is available for the following media:

  • VPN connection via WAN access (wide area network) (via Ethernet or Wi-Fi)
  • VPN connection via GSM mobile access (Global System for Mobile Communications)

WE HELP WITH

Operator guidance, Troubleshooting
and Process optimization

THE BENEFITS OF REMOTE SERVICE

  • Rapid and detailed fault diagnosis
  • Targeted deployment of technical experts
  • Reduction of on-site operations
  • Efficient preparation of any necessary on-site operations

We are happy to help with your project

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