In the event of a breakdown, remote maintenance and service enables data exchange between a press and the Wickert Diagnostic Center from anywhere in the world.
This provides you with qualified assistance without wasting time. You not only save time and money, but also increase the availability of the production facility.
Secure access to the machine network takes place through an encrypted VPN tunnel (virtual private network). This ensures that only authorized persons have access. Moreover, the machine network is protected by an internal firewall in the REX.
A separate switch-on and switch-off function provides the option to physically disconnect the REX router from the network. This means it is up to the individual customer to decide whether and when a VPN connection should be established externally.
Operator guidance, Troubleshooting
and Process optimization